Shipping
We ship via DHL from Russia to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at this address.
Shipping Cost
The delivery for all dresses is totally free of charge. Shipping costs on other items are calculated at checkout based on your location.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You will get estimated delivery date at checkout. You can also contact us anytime to get estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs fees associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that all import and customs fees are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
We gladly accept charge-free returns of standard size dresses. The return must be initiated within one week upon delivery date according to tracking information.
To be eligible for refund, items must be in original condition, free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Return shipping expense, rush processing fee, delivery fee (if applicable) and any import and customs fees paid are non-refundable in any cases.
Not Eligible for Refund
Despite customer satisfaction is a priority for us, our return policy has several reasonable limitations. Thus the refund is unavailable for:
- Customized orders
- Custom size dresses
- Accessories
- Orders sent back without tracking option
If you exceed the timeframe or violate the requirements above, unfortunately we won’t be able to offer a refund. However we are always open to discuss each individual case to work out the best solution.
Jo (Burgess Hill, UK) –
I asked if the bodice of one dress and skirt of another dress could be combined to make my dream dress. Aleksandra was really helpful in messages and easy to talk to. Despite ordering online, she still made it felt like a special process which was lovely. I only need minor alterations which I was expecting as I still haven’t chosen my shoes for the skirt length. The fit on the bodice is so good and the video for measurements is very thorough. I couldn’t recommend Piondress more and I can’t wait to wear my dress!
Tifany (Haines City, USA) –
The dress came perfectly, I am in love with how beautiful Piondress was able to make real my wedding dress. The fit was perfect and I don’t have to make any adjustments. Thanks you!
Rasa (Tipton, UK) –
Could not complain. Communication was great, she listened to every word i said and helped design my dress exactly the way i wanted. Quality is great! 🙂 very happy
Amber (London, UK) –
Ekaterina made this whole experience so incredible. She was able to create my dream dress & for such a good price! She was kind, patient, answered all questions and was great with communication. The dress fits incredibly well & will only need basic alterations closer to the time. Don’t hesitate to buy from Piondress, I wish I could do it again. Such an incredible experience & arrived so quickly! Will upload better pictures after the wedding. Thank you Ekaterina & team ?♥️