Shipping
We ship via DHL from Russia to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at this address.
Shipping Cost
The delivery for all dresses is totally free of charge. Shipping costs on other items are calculated at checkout based on your location.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You will get estimated delivery date at checkout. You can also contact us anytime to get estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs fees associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that all import and customs fees are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
We gladly accept charge-free returns of standard size dresses. The return must be initiated within one week upon delivery date according to tracking information.
To be eligible for refund, items must be in original condition, free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Return shipping expense, rush processing fee, delivery fee (if applicable) and any import and customs fees paid are non-refundable in any cases.
Not Eligible for Refund
Despite customer satisfaction is a priority for us, our return policy has several reasonable limitations. Thus the refund is unavailable for:
- Customized orders
- Custom size dresses
- Accessories
- Orders sent back without tracking option
If you exceed the timeframe or violate the requirements above, unfortunately we won’t be able to offer a refund. However we are always open to discuss each individual case to work out the best solution.
Caitlin –
Truly stunning. I searched for weeks to find the dress of my dreams, nothing was speaking to me. I happened to stumble across this dress on an instagram ad and it literally stopped me in my tracks. It’s exactly what I was looking for. Couldn’t have imagined a better dress 🤍
Alyssa (USA) –
The dress arrived so quickly! It fits me perfectly and is so gorgeous. It is made of great material and is easy to walk in/not too long. I’m so excited to wear this for my wedding!
Catelynne (USA) –
10/10!! This dress exceed my expectations by a long shot! The seller was very speedy with replies and the dress is absolutely gorgeous. The dress fits like a glove and I cannot wait to wear it on my big day!
Juliette (USA) –
Amazing quality and came in earlier than expected! It looks exactly like the picture and fits like a glove. So excited to wear it on my wedding day 💕
Kel –
The more I look at the dress I received, the more I realized what an absolute dishonest portrayal of their product online. Mine resembles this. But the materials, lace patterns, cuts, do not match. Mine came with the most hideous sequins attached to it that obviously are not even shown in the picture. I would not have bought this had I know it had cheap sequins like some dress from Vegas. Huge disappointment
Nicole (Germany) –
Easy communication and the dress has such a nice quality! I also was very nervous about ordering my wedding dress online, but I don’t regret it and am super happy with it!!
Debbie (Clarksburg, USA) –
Love this dress. Quality material. Fits almost perfectly. I need a couple small areas taken in but just beautiful 😍
Bren (Noblesville, USA) –
I do not plan on keeping this dress because it did not end up being quite my style. However, I was AMAZED by the quality of the dress, the unique design, and overall elegance. I was super nervous about ordering a dress online, getting sizing right, etc. but I could not have asked for an easier and mote pleasing process. Customer service was amazing because I was out of town when it was delivered, but was given a “grace period” for the return window. I will be highly recommending Piondress to all my bride friends!
Kateryna (New York, USA) –
I have just received my dress, and I cannot express enough how beautiful it is. Thank you so much🤩
Mary (Jersey City, USA) –
Really beautiful. I will submit a picture when I wear it.
Sierra (Wapakoneta, USA) –
The dress is stunning! I feel really blessed to find my absolute dream dress made just for me! Thanks, Piondress! <3
Jessica (West Lafayette, USA) –
Amazing dress. Was elegant and well made. Bonus was the built-in bra/padding.
Bride Rajan (Great Falls, USA) –
Nicole (King City, Canada) –
Absolutely perfect! It is better than I expected and I am so excited to wear it on my special day. I wanted some adjustments made and she was so accommodating!
Mattee (Abilene, USA) –
So beautiful. A lot nicer than I could have ever imagined. Can’t wait to wear it.
Anna (Charlotte, USA) –
I received the dress and love it! Thank you so much!