Shipping
We ship via DHL from Russia to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at this address.
Shipping Cost
The delivery for all dresses is totally free of charge. Shipping costs on other items are calculated at checkout based on your location.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You will get estimated delivery date at checkout. You can also contact us anytime to get estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs fees associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that all import and customs fees are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
We gladly accept charge-free returns of standard size dresses. The return must be initiated within one week upon delivery date according to tracking information.
To be eligible for refund, items must be in original condition, free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Return shipping expense, rush processing fee, delivery fee (if applicable) and any import and customs fees paid are non-refundable in any cases.
Not Eligible for Refund
Despite customer satisfaction is a priority for us, our return policy has several reasonable limitations. Thus the refund is unavailable for:
- Customized orders
- Custom size dresses
- Accessories
- Orders sent back without tracking option
If you exceed the timeframe or violate the requirements above, unfortunately we won’t be able to offer a refund. However we are always open to discuss each individual case to work out the best solution.
Natalie (Germany) –
Das Kleid Naomi ist absolut wunderschön und ich freue mich schon, darin zu heiraten. Besonders hervorzuheben ist der hervorragende Kundenservice. Ich kann diesen Shop uneingeschränkt empfehlen.
Ana –
I truly recommend this brand, it arrived perfectly on time, they helped me choosing the size knowing that with the pregnancy it will change and the dress was spot on.
It’s so elegant and it really made me feel myself and comfortable.
Couldn’t ask for more.
Thank you
Divya (Great Falls, USA) –
Wow, I am blown away by this maternity dress. I was so worried paying a lot of money for a dress shipping from overseas, but this exceeded all my expectations. Excellent customer service – the shop reached out to me via email to confirm shipping methods and sizing and advised me on sizing up to accomodate for later stage in pregnancy. I paid for rush shipping and it arrived sooner than expected, beautifully packaged in a garment bag and securely boxed up. The dress is a thick gorgeous material, and even though it is a pure white, it is not see through at all because it is fully lined. This dress is high quality, very well stitched and feels SO special to wear!
Harriet (Thames Ditton, UK) –
This was simply the most wonderful dress. Communication was amazing and the whole experience great. I was worried about buying a dress online and from a different country, but you really can’t go wrong here. So so beautifully made – better than dresses I tried on in bridal shops!
Danielle (Seattle, USA) –
The dress is nice and pretty– the buttons aren’t great (faux pearl look) but are easy to swap out for something fancier or more subtle. Customer service was prompt and helpful.
Siglind (Bürmoos, Austria) –
We got married yesterday and it was wonderful!
I wanted to say thank you for the beautiful dress and i am sending you some of the fotos !
It was really the perfect dress for a perfect day!
Thanks again!
Photo Horst Buchmayer
Molly (Nashville, USA) –
Very high quality item that arrived earlier than scheduled.
Natalja (Bochum, Germany) –
Kleid sieht genauso aus wie abgebildet! Super schnelle Lieferung! Danke
Rebecca (Berkshire, UK) –
I hardly every write reviews, but felt I had to for this dress as it is absolutley stunning. Like many others have said in their reviews, as I was anxious about buying my wedding dress online and from abroad — but Ekaterina was so helpful in guiding me with the correct size. The dress arrived in 1 week and the quality is wonderful. I really couldn’t recommend it highly enough. Thank you Ekaterina.