Shipping
We ship via DHL from Russia to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at this address.
Shipping Cost
The delivery for all dresses is totally free of charge. Shipping costs on other items are calculated at checkout based on your location.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You will get estimated delivery date at checkout. You can also contact us anytime to get estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs fees associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that all import and customs fees are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
We gladly accept charge-free returns of standard size dresses. The return must be initiated within one week upon delivery date according to tracking information.
To be eligible for refund, items must be in original condition, free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Return shipping expense, rush processing fee, delivery fee (if applicable) and any import and customs fees paid are non-refundable in any cases.
Not Eligible for Refund
Despite customer satisfaction is a priority for us, our return policy has several reasonable limitations. Thus the refund is unavailable for:
- Customized orders
- Custom size dresses
- Accessories
- Orders sent back without tracking option
If you exceed the timeframe or violate the requirements above, unfortunately we won’t be able to offer a refund. However we are always open to discuss each individual case to work out the best solution.
Cinderella (Germany) –
Thanks for the Beautiful dress ❤️
Katrina –
Thank you for the beautiful Gabriella dress! This is our second experience with Piondress. Our older daughter purchased her wedding dress from here in 2022. Both experiences were perfect! They both came in a timely manner, fit perfectly and the quality is amazing! Would highly recommend ordering from here! I don’t normally leave reviews but our experience was so great, I had to share!
Elisa (USA) –
I just wanted to thank you for the beautiful wedding dress! I purchased the Square neck wedding dress with sleeves – Caitlin and it fit perfectly! I also got so many compliments!
Huge success and wouldn’t change a thing!
Esther (Germany) –
My wedding was on the 25. Oktober and I loved it to wear the dress.
I thank you so much for sewing the dress.
I got many compliments.🥰🥰🫶🏽
Photographer: Arwid Teichreb
Michelle (USA) –
My daughter was searching for a dress and we needed it for her wedding in 2 months. She came across the Gabriella and fell immediately in love. I was very hesitant to purchase one online and she needed one custom made since she is big busted.
I had conversation with Aleksandra and her competence and professionalism soothed my nerves about going through with this. The dress came on time and was utterly perfect! The quality was beautiful and felt luxurious. My daughter felt like a princess and that is exactly how I hoped she’d feel.
You are so easy to work with, do a top quality job, it gets here on time and you have many options for modest dresses which is INCREDIBLY hard to find where I live in Alaska. I would like to thank you and your team for such an amazing experience as a purchaser!
Thank you, thank you,
Michelle from Alaska
Pronsuda –
Wearing this dress was truly a dream come true. The quality, design, and attention to detail were beyond my expectations. I received so many compliments and felt like the most beautiful version of myself. Thank you for making my wedding day unforgettable!
Kari-Lise (USA) –
Absolutely gorgeous dress, such a dream! So excited to walk down the aisle in this beauty, to my wonderful groom 🥹
Fay (UK) –
This dress was stunning, I cannot begin to tell you how wonderful you made me feel by wearing it!!
It fitted like a glove, it was tailored to my exact measurements and was simply beautiful. Thank you so much, not just for the dress but the communication and advice during a very special occasion 🙏
Cinderella (Germany) –
Absolut begeistert ich liebe das Kleid ich hab es angezogen und hab mich sofort verliebt. Das Kleid muss lediglich gebügelt werden und eventuell in der Länge in paar Zentimeter gekürzt werden aber im Großen und Ganzen 10/10
Allie (USA) –
I don’t know where to begin! I stumbled across this beautiful Gabriella dress while looking for my upcoming wedding this fall; and immediately knew it was what I wanted. I am plus sized so I had to measure on my own and send in my numbers to Aleksandra; however, she made the process super simple. She had videos and worksheets, and made herself available for any and all questions. The dress came out beautifully and she made what should have been a stressful process, a breeze! I’m so excited for my fiancé to see it, thank you!
Aubrey (Canada) –
I absolutely loveeeeee my dresssss!😍
Taylor & Matt –
Photographer: Elopements by Erin
Loriana S –
Beautiful dress. Amazing customer service. I would definitely recommend buying from this company. It was definitely scary buying a wedding dress online but it worked out great. My mom did bring the neckline down 1.5 inches because the neckline was to high on me.
Proud –
I received my wedding dress today and tried it on—and it is absolutely beautiful. The quality is amazing, and I truly have no complaints at all. I honestly fell in love with the dress the moment I saw it, even before trying it on. But once I put it on, I loved it even more. It made me feel confident, beautiful, and so excited for my big day. You created something truly special, and I just wanted to thank you all for making such a gorgeous dress.
Lydia (UK) –
I have attached some photos of my wedding day. It was the most beautiful dress I could’ve asked for. It fit perfectly and didn’t need any alterations when it arrived. I was so excited when I received it and tried it on 😊 it was everything I ever dreamed of
Thank you so much again, I couldn’t rate it high enough! Amazing!! You did an amazing job. Thank you so much.
Photographer: Noah James Photography
Grace (USA) –
This dress is stunning! I’m so happy with the way it turned out. The dress looks just like the pictures, I ordered and it fit perfect. I definitely recommend this dress and I am so happy with the way it turned out. Customer service was awesome and quick at responding ❤️
Aubrey (Canada) –
Hello, I received the wedding dress. All I can say is thank you! Its fits perfectly! 😍 You have made my dream wedding dress come true!😭🌷 it’s so simple yet elegant. 💕
Madalina (Canada) –
Gorgeous! I am very happy with my wedding dress and highly recommend! 😊
Jorja (Australia) –
I was a bit scared to purchase online but after messaging with Ekaterina I felt so excited. My dress arrived last week and it is so perfect, I had requested a few changes and they’re perfect. My dress fits like a glove and is exactly what I envisioned. Cannot wait to wear it on my special day. Highly reccomend Piondress! Thank you so much Aleksandra and Ekatarina.
Laura (USA) –
Photographer: Laura and Matthew Photography
Kelly (USA) –
The dress is stunning. Fits perfectly, arrived timely and packaged beautifully in a garment bag. Aleksandra, thank you for all your help
Elisabeth (Norway) –
In the beginning I was a bit scared of ordering my wedding dress online, but I felt safe ordering from them 🤍 The dress arrived faster than I thought! It was very nicely wrapped and packed. When I tried it on, all the measurements i sent in was good. Beautiful fabric. The neckline of my dress wasnt quite how I expected to be, as the example dress had more of a straight boat neck. Mine is more round, which made the look different than expected. Maybe my measurements were wrong? I wanted to layer the sleeves, and this was very easy to communicate with Aleksandra. She fullfilled my descriptions. I however wish I could have been more a part of the process of changing the sleeves, as I didnt quite know how it would actually end up looking. All in all – I am happy with the process and how it turned out! I recommend 🥰
Anna (Denmark) –
I pretty much have no words for how much I love this dress! It is just incredibly beautiful! With the seller’s detailed instructions for measurements, I was able to get it sewn to size and it fits perfectly. I also received it pretty fast, too, and it was packed nicely!
Cristina (Italy) –
Meraviglioso, mi somo emozionata quando ho aperto il pacco, imballo perfetto non è assolutamente stropicciato, ha superato le mie aspettative, ottimo servizio, realizzato perfettamente seguendo le mie misure, non vedo l’ora di poterlo indossare il giorno del mio matrimonio, Vi ringrazio con tutto il mio cuore.