Shipping
We ship via DHL from Russia to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at this address.
Shipping Cost
The delivery for all dresses is totally free of charge. Shipping costs on other items are calculated at checkout based on your location.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You will get estimated delivery date at checkout. You can also contact us anytime to get estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs fees associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that all import and customs fees are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
We gladly accept charge-free returns of standard size dresses. The return must be initiated within one week upon delivery date according to tracking information.
To be eligible for refund, items must be in original condition, free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Return shipping expense, rush processing fee, delivery fee (if applicable) and any import and customs fees paid are non-refundable in any cases.
Not Eligible for Refund
Despite customer satisfaction is a priority for us, our return policy has several reasonable limitations. Thus the refund is unavailable for:
- Customized orders
- Custom size dresses
- Accessories
- Orders sent back without tracking option
If you exceed the timeframe or violate the requirements above, unfortunately we won’t be able to offer a refund. However we are always open to discuss each individual case to work out the best solution.
Susanna –
This was the dress of my dreams! I loved the classic, vintage style, while still being relatively simple on the detailing. It arrived right on time and as expected. I purchased it in a standard size, so did get it tailored, which mostly included hemming and some minor corset adjustments. Once fitted, the weight of the dress was comfortably held by my hips, so I was able to dance in it all night! I also customized my dress by adding my own ribbon to tie the corset in the back.
Naomi (USA) –
The dress was exquisite. It made me feel extraordinary on my wedding day. The quality and craftsmanship from your work makes the purchase worth it. I’ve had a few brides ask me online for this same dress and I’ve recommended it 100%.
Photographer: Angelis Laboy
Melissa (USA) –
I loved it, thank you!!!!
Lola –
My dream wedding gown, the moment I saw it, I knew this is it. The first one I’ve tried on – and was amazing! Keep getting questions and compliments about it. Fitted perfectly on me and customer service is so nice and professional. Huge fan!
Annemarie (USA) –
Photographer: Jackie Marko
Glinda (USA) –
The dress is absolutely beautiful!!! The customer service is the best; I had a problem with sizing, and they immediately fixed it, gave me guidance, and ensured I had the correct size.
Seba (Saudi Arabia) –
The dress and customer service is amazing
Abigail Pearson –
Absolute gorgeous dress! I actually didn’t go and try on a bunch of dresses, I saw this one and just knew it was the one. I was nervous about ordering a dress online but Ekaterina helped me with sizing and it was an absolute perfect fit; such a high quality dress. Highly recommend Piondress!
Photographer: Lori Hannah
Abigail (Canada) –
Such a beautiful gown! Exactly what I was expecting and arrived earlier than anticipated! For brides looking for a classy, vintage look, this is definitely the dress for you. Flattering style and High quality material.
Luiza (Germany) –
Beautiful dress. Feels out of a fairytale ☺️
Naomi (USA) –
This dress is a dream. I tried on many dresses in stores but none of them seemed right. I was extremely hesitant on getting a dress made online, but Aleksandra answered all my questions before and during the whole process in such a patient, detailed manner, that by the time the dress arrived I was sure it was perfect. And it was! The details are exquisite and it fits perfectly. Only minor detail is that I will be taking it to seamstress to shorten the length a bit more (that’s on me) and adding a bustle for the train. Overall would recommend Piondress 100 times over, and can’t wait to share the photos after my wedding!
Katy (USA) –
This dress is gorgeous and exactly as the photos show it. The material and quality is exceptional and I can’t wait to wear this dress. Measurements for the standard sizes are accurate, the dress fit me perfectly even without providing my exact measurements. Before ordering the seller was very responsive to questions that I had. Highly recommend.