Contact Us 3

Get in touch with us in any of various ways below daily 5AM – 8PM GMT (11PM – 2PM CST). If we’re unavailable at the moment, please leave us a message and we’ll get back to you as soon as possible. We would love to hear from you!

Live Chat

Instagram

Email

Live Chat

Instagram

Email

Live Chat

Instagram

Email

Live Chat

Instagram

Email

Contact us

+7 921 912 25 13 (WhatsApp)

hello@piondress.com

Connect us on social media

Instagram

Facebook

Оставайтесь на связи с нами!

Мы всегда рады помочь вам с выбором платья, оформлением заказа или просто ответить на ваши вопросы.

Публичная оферта | Политика конфиденциальности

Shipping

We ship via DHL from Russia to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at this address.

Shipping Cost

The delivery for all dresses is totally free of charge. Shipping costs on other items are calculated at checkout based on your location.

Delivery Time

It usually takes the order from 5 to 15 days to arrive depending on your location. You will get estimated delivery date at checkout. You can also contact us anytime to get estimated delivery date prior to order.

Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.

Customs & Import Duties

As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs fees associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.

Please pay your attention that all import and customs fees are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.

Return & Refund

We gladly accept charge-free returns of standard size dresses. The return must be initiated within one week upon delivery date according to tracking information.

To be eligible for refund, items must be in original condition, free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.

Return shipping expense, rush processing fee, delivery fee (if applicable) and any import and customs fees paid are non-refundable in any cases.

Not Eligible for Refund

Despite customer satisfaction is a priority for us, our return policy has several reasonable limitations. Thus the refund is unavailable for:

Customized orders
Custom size dresses
Accessories
Orders sent back without tracking option

If you exceed the timeframe or violate the requirements above, unfortunately we won’t be able to offer a refund. However we are always open to discuss each individual case to work out the best solution.

Go to entire Shop Policies.

Size Chart

EUR

Bust

31.5″

80 cm

33″

84 cm

35″

88 cm

36.5″

92 cm

38″

96 cm

39.5″

100 cm

41″

104 cm

42.5″

108 cm

Waist

25″

64 cm

26.5″

68 cm

28″

72 cm

30″

76 cm

31.5″

80 cm

33″

84 cm

35″

90 cm

37″

94 cm

Hips

34.5″

88 cm

36″

92 cm

38″

96 cm

39.5″

100 cm

41″

104 cm

42.5″

108 cm

44″

112 cm

46″

116 cm

EUR

Bust

Waist

Hips

31.5″

80 cm

25″

64 cm

34.5″

88 cm

33″

84 cm

26.5″

68 cm

36″

92 cm

35″

88 cm

28″

72 cm

38″

96 cm

36.5″

92 cm

30″

76 cm

39.5″

100 cm

38″

96 cm

31.5″

80 cm

41″

104 cm

39.5″

100 cm

33″

84 cm

42.5″

108 cm

41″

104 cm

35″

90 cm

44″

112 cm

42.5″

108 cm

37″

94 cm

46″

116 cm

Please mind that size chart reflects body net measurements, not garment measurements, and may not reflect your usual size in everyday clothing.

Every dress may be performed in one of three height options, please specify your height at checkout.

Petite

4′ 11″ – 5′ 5″
150 – 165 cm

Standart

5′ 5″ – 5′ 9″
165 – 175 cm

Tall

5′ 9″ – 6′ 1″
175 – 185 cm

How To Take Measurements

It is quite easy to determine your size correctly. You will require a measuring tape and several minutes of your time. Just follow our brief instruction.

Bust

Measure around the fullest part of your bust across the nipples. The tape should be pulled tight enough but without tension and go parallel to the floor.

Waist

Measure around your natural waist which is the narrowest part of your torso. Keep tape horizontally and slightly loose to allow room for breathing.

Hips

Measure around your bottoms at the fullest point, keeping the tape parallel to the floor. Make sure you are not wearing shoes while taking this measurement.

Need Our Help?

Please feel free to contact us for any assistance. We will be glad to guide you through taking your measurements and selecting the proper size.

Cookie	Duration	Description
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
CookieLawInfoConsent	1 year	Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Cookie	Duration	Description
VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC	session	YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.