Shipping
We ship via DHL from Russia to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at this address.
Shipping Cost
The delivery for all dresses is totally free of charge. Shipping costs on other items are calculated at checkout based on your location.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You will get estimated delivery date at checkout. You can also contact us anytime to get estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs fees associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that all import and customs fees are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
We gladly accept charge-free returns of standard size dresses. The return must be initiated within one week upon delivery date according to tracking information.
To be eligible for refund, items must be in original condition, free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Return shipping expense, rush processing fee, delivery fee (if applicable) and any import and customs fees paid are non-refundable in any cases.
Not Eligible for Refund
Despite customer satisfaction is a priority for us, our return policy has several reasonable limitations. Thus the refund is unavailable for:
- Customized orders
- Custom size dresses
- Accessories
- Orders sent back without tracking option
If you exceed the timeframe or violate the requirements above, unfortunately we won’t be able to offer a refund. However we are always open to discuss each individual case to work out the best solution.
Valentina (Germany) –
Sehr schönes und schlichtes Brautkleid, auch qualitativ gut. Was sehr zu loben ist, ist der Kundenservice. Man bekommt sehr schnell eine Rückmeldung bei Fragen.
Mercedes (Spain) –
Me ha quedado súper bien la talla estándar 🙂
Johanna (Germany) –
Es ist endlich eingetroffen und hat perfekt gepasst! Vielen Dank dafür! Ich freue mich auf den großen Tag! 🙂
Leila (UK) –
As described. Well packaged. Easy to follow guide for made to measure. Good communication. Good quality fabric and workmanship. Needed slight adjustments but due to style not misinterpretation of the measurements. Would recommend. Thanks!
Carla (Bayreuth, Germany) –
I fell in love with the beautiful simplicity of the Amelia dress the moment I saw it! Of course I was a bit anxious to make such an important purchase online, but throughout the process Aleksandra was always helpful! When it finally arrived I couldn’t be happier, the quality is great! I bought the custom made dress and it fit perfectly! I couldn’t recommend it more!
Kinana (Cornwall, UK) –
Lovely dress and great quality fabric, I had it made to measurements but there was a small issue with the bust, Alexandra was extremely accommodating and sorted it out with no hesitation. Highly recommend her dresses 😊
Leah –
I was very impressed and happy with the quality of this dress. I’d never anticipated ordering my wedding dress online, but I’m so glad that I did. I’m 5’5″, 140 lbs and ordered the US size 6, which fit perfectly everywhere except the bust (which is typical for me). My seamstress was able to easily alter the dress accordingly and added buttons down the back (highly recommend). Overall, this dress is so comfortable and did not show wrinkles, which I really appreciate. It also has a nice lining and is a good weight. The slit is fun without being too high. Definitely a 5 star dress.
Taylor (Mesa, USA) –
Customized and well made. Crepe fabric is incredibly soft.