Shipping
We ship via DHL from Russia to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at this address.
Shipping Cost
The delivery for all dresses is totally free of charge. Shipping costs on other items are calculated at checkout based on your location.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You will get estimated delivery date at checkout. You can also contact us anytime to get estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs fees associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that all import and customs fees are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
We gladly accept charge-free returns of standard size dresses. The return must be initiated within one week upon delivery date according to tracking information.
To be eligible for refund, items must be in original condition, free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Return shipping expense, rush processing fee, delivery fee (if applicable) and any import and customs fees paid are non-refundable in any cases.
Not Eligible for Refund
Despite customer satisfaction is a priority for us, our return policy has several reasonable limitations. Thus the refund is unavailable for:
- Customized orders
- Custom size dresses
- Accessories
- Orders sent back without tracking option
If you exceed the timeframe or violate the requirements above, unfortunately we won’t be able to offer a refund. However we are always open to discuss each individual case to work out the best solution.
Regine (USA) –
Hello Ladies. I just want to say thank you for making my dress and I loved it. Even our guests loved it. Very classy and comfy.
Stephanie Angelito –
The dress was modest simple and elegant I ask God for those 3 things before I found it. I believe you had make many married couples happy by this! The quality of the dress it’s beautiful such a good fabric.
May God Jesus Christ & the Holy Spirit continue to bless your company!
Thank you very much 🌸🌿✨️
Theresa (USA) –
Amazing!!! Love this dress. 🙏🏻
Alexis (USA) –
I ordered a custom dress, it exceeded my expectations! The dress fits perfectly and I will not need any alterations. The quality of fabric and craftsmanship is excellent. The dress arrived carefully packaged and in a dress bag. Thank you for making my prefect wedding dress!
Viktoriia (USA) –
I wanted to thank your team for making my wedding dress ❤️ I felt so beautiful in it!! It was the best and it was the dress I pictured for myself.
MaryEllen (USA) –
I first found Piondress through Etsy when I began the long process of finding my wedding dress. I have a very petite figure and was looking for something elegant and timeless that would not overwhelm my frame. I was immediately captivated by the Darla design!
From the beginning, they were wonderful to work with! I had my sleeves altered and was so grateful to the company for reaching out to ensure they made the sleeves exactly how I wanted them.
The dress was perfect, and I felt so beautiful and confident on my wedding day in a gown made perfectly to my exact measurements. I received so many compliments, and when my husband saw it for the first time, he said, “It’s so you.”
I am so happy that I chose Piondress for this huge part of my wedding day and would recommend them to anyone and everyone! Thank you, Piondress, for your incredible work. 🤍
Photographer: Laklin Brooke Photography
Dhyana –
The dress is beautiful, and the customer service is great, Aleksandra was lovely and made sure I got the dress with plenty of time and she was so easy to get a hold of and get questions answered.
Tugba (Rüsselsheim, Germany) –
Ich bin so glücklich, über meinen Kauf. Die Beratung war immer ganz herzlich. Das Piondress team ist exakt auf meine Bedürfnisse eingegangen. Ich musste nichts am Kleid anpassen, weil es wie angegossen saß. Die Qualität des Kleides ist ebenso perfekt.
Lainey (Carlsbad, USA) –
I was SO HAPPY with this dress! The seller was kind and communicative and the dress even came before expected. It’s literally perfect I cannot wait to wear it for my wedding day
Rachel (Olathe, USA) –
Excellent product in every aspect. I was apprehensive to buy online, but this dress exceeded expectations. Get your dress from this shop, the reviews are right! This is the most beautiful dress I could even conjure up in my imagination. It has every aspect I want and it looks exactly like the picture. I will post photos when I have good pics of it. I’m super excited
Kristina (Douglas, Isle of Man) –
Sophia (Miami, USA) –
The dress is beautiful and the communication made the process simple. However, though i opted for custom the dress needed to be altered. All in all, I am happy with my purchase.
Mady (Andrews, USA) –
Hey I wanted to tell you that I got my dress and absolutely love it! Thank you so much for making it!
Micaela (Albuquerque, USA) –
It’s beautiful!!!!!!! I love it so much
Jeniya (Dubai) –
Хотела бы поблагодарить вас за прекрасное платье и чудесный сервис!
Вы совершили невозможное 🤩 в короткий срок, сшить платье, без единой примерки.
Платье покупала на 10 лет свадьбы, которые мы запланировали отметить в отеле Националь в Москве.
Решение о фотосессии было принято внезапно, впринципе как и покупка платья )))
А поскольку мы живем в Дубае, вся организация была онлайн. Поддержка девочек консультантов на высшем уровне, я очень рада, что выбрала именно вас ❤️
Айыына (Якутск, Россия) –
Спасибо за прекрасное платье
Karen (Bristol, UK) –
I have received the dress! i love it!! thank you soooo muchhhh!!!
Hannah (Matthews, USA) –
Wow. Everything about this dress and shopping experience has been perfect. The dress is gorgeous and has such great quality. Customer service was excellent and extremely considerate. Shipping was fast and all my questions or concerns were answered just the same. If you’re considering Piondress for your day say yes!
Eliza (London, UK) –
This dress is beyond perfect and Ekaterina was so helpful and kind throughout the whole process. The dress arrived quickly and is super high quality and flattering. I’m so happy I bought it for my wedding! Can’t wait to wear it