Shipping
We ship via DHL from Russia to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at this address.
Shipping Cost
The delivery for all dresses is totally free of charge. Shipping costs on other items are calculated at checkout based on your location.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You will get estimated delivery date at checkout. You can also contact us anytime to get estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs fees associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that all import and customs fees are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
We gladly accept charge-free returns of standard size dresses. The return must be initiated within one week upon delivery date according to tracking information.
To be eligible for refund, items must be in original condition, free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Return shipping expense, rush processing fee, delivery fee (if applicable) and any import and customs fees paid are non-refundable in any cases.
Not Eligible for Refund
Despite customer satisfaction is a priority for us, our return policy has several reasonable limitations. Thus the refund is unavailable for:
- Customized orders
- Custom size dresses
- Accessories
- Orders sent back without tracking option
If you exceed the timeframe or violate the requirements above, unfortunately we won’t be able to offer a refund. However we are always open to discuss each individual case to work out the best solution.
Jasmine –
Piondress absolutely blew me away. The only thing in my wedding that I had a very specific vision in mind for from the beginning was my dress – and after hours upon hours of research, I realized that very few dress stores made anything close to my vision.
When I came upon the Piondress’ Inga dress, I realized that it could work with my idea of a perfect dress, but it still lacked a few features I was looking for. Seeing that customizations were possible, I eagerly reached out to Piondress customer service to see if my vision was even possible. After emailing back and forth a few times about specifics, (Ekaterina was so helpful!), I decided to go ahead and bite the bullet on adding customizations to the Inga and also went for a custom size dress for my body specifically. I was super nervous about everything but it seemed like my best option…
I had NO idea how incredible the experience would be!
Not only did the team keep me posted on where my dress was at in production, it came with plenty of time to spare and fit almost perfectly! It required the most minor of alterations to fit the way I wanted and I was so thrilled with the end result. I added flutter sleeves, buttons all the way up the back, a closed skirt (no slit), and a chapel length train and I was stunned with how it came out! The quality was incredible, the crepe fabric was so soft, lightweight, and comfortable compared to every other dress I tried on.
I could not recommend Piondress more!!!
Stephanie (Netherlands) –
Absolutely perfect! The dress is very beautiful, the material looks and feels luxurious. It was packed very well with a lot of care.
Lina (Salzburg, Austria) –
This is an immaculately crafted dress! The fabric is very high quality and drapes beautifully without being too heavy. The back with the pearl buttons is just stunning. The quality and craftsmanship exceeded my expectations and I can recommend Piondress without reservation. I would also like to thank Aleksandra for her excellent customer service.
Amy (Longmeadow, USA) –
Outstanding customer service; beautiful quality, gorgeous dress!
Alyssa (Sunnyvale, USA) –
I bought this dress a month (!) before my wedding. Aleksandra was very patient and responsive, following up with me regarding my order. It arrived quickly, giving me two weeks to make minor adjustments at my local tailor – I only had to bring the shoulders up a bit as a petite person. The construction and quality of the dress, especially at this price point, is very impressive. I cannot recommend this dress and shop enough. Please please do not hesitate to order from here. You won’t regret it!
Kelsey (Coon Rapids, USA) –
The dress is stunning, the material feels so luxurious, communication was fantastic!
Brooke (Tarraganda, Australia) –
Amazing quality and very fast shipping. I am very impressed and absolutely love my dress
Claire (Ann Arbor, USA) –
Very high quality and beautiful dress! Ekaterina was very helpful and responsive when I had a personalization request, and the dress was made exactly as we had discussed. Shipping was also extremely quick. I would highly recommend Ekaterina and her dresses!
Annie (Rockford, USA) –
Beautiful dress and excellent quality! Working with Ekaterina was a great experience and she was so helpful and prompt with replying to questions.
Sarina (London, UK) –
The dress that Ekaterina has made me is utterly beautiful! I’m blown away by the quality and workmanship. I had it custom-made to my measurements. Eketarina was brilliant. So diligent. She made the dress to my exact specifications. I paid for expedited service and it was exactly that. Really amazing! I cannot praise Eketarina enough. I highly recommend this Etsy shop. I’m so happy with my dress and fantastic service from Eketarina!
Ruirui (Chicago, USA) –
I bought Inga a few months ago and it was a PERFECTION. Thank you!
Nora (Silver Spring, USA) –
This is a beautifully-made and quality dress for a minimalist modern bride looking for a timeless and comfortable look. I tried on dresses at a brick and mortar and was able to narrow down dress shapes/styles I liked, though struggled with certain features/details that I didn’t like. When the pandemic started, I began browsing online and found this dress at Piondress Bridal that matched the shape I was looking for and the details I wasn’t able to find at the shop. I took a chance at purchasing without wearing the dress because of my experience at the store to narrow down styles and the rave reviews from other people on Piondress Bridal gowns. The gown arrived a month after ordering and I was relieved and excited that the dress fit and flattered my body. I hope to have the chance to wear it at my May 2021 wedding.