Shipping
We ship via DHL from Russia to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at this address.
Shipping Cost
The delivery for all dresses is totally free of charge. Shipping costs on other items are calculated at checkout based on your location.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You will get estimated delivery date at checkout. You can also contact us anytime to get estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs fees associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that all import and customs fees are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
We gladly accept charge-free returns of standard size dresses. The return must be initiated within one week upon delivery date according to tracking information.
To be eligible for refund, items must be in original condition, free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Return shipping expense, rush processing fee, delivery fee (if applicable) and any import and customs fees paid are non-refundable in any cases.
Not Eligible for Refund
Despite customer satisfaction is a priority for us, our return policy has several reasonable limitations. Thus the refund is unavailable for:
- Customized orders
- Custom size dresses
- Accessories
- Orders sent back without tracking option
If you exceed the timeframe or violate the requirements above, unfortunately we won’t be able to offer a refund. However we are always open to discuss each individual case to work out the best solution.
Debbie (USA) –
I loved working with this seller, very helpful
Photographer: Lena Froesse
Callie (USA) –
Photographer: Allie Brewer
Marissa (USA) –
Photographer: Vlad & Aida Photography
Jodie (UK) –
I’m so pleased with the dress! The quality of the fabric is lovely, there’s a great weight to the fabric and it’s not see through in any way at all! There was a little issue with delivery but this was through no fault of PiondressShop and they were so helpful! I absolutely would recommend ordering a wedding dress from PiondressShop. I cannot wait to wear my dress, thanks Aleksandra!
Michelle (USA) –
This Beautiful dress was made to measure and it fits like a glove so perfect and beautiful I have two other friends who also used this store and seller and theirs also fit perfect and they loved them, amazing quality, nice work!! And thanks so much!
Hannah (USA) –
I am short & curvy and I loved this style / fit on me. The owner was wonderful to work with and the quality is great. I cannot wait to wear this dress on my wedding day. It’s also comfortable, I know I won’t be itchy or stiff on my big day. 10/10 could not reccomend more! So GREAT!!
Kemi (USA) –
Absolutely beautiful! Wedding hasn’t happened yet (so my daughter doesn’t want pictures online of her in the dress yet) but she is so happy. This is a beautiful classical dress. A perfect fit. We measured and communicated with the designer. Very happy with this purchase.
Zara (Croydon, UK) –
Omg omg im so in love!!! Thank you so much guys its the perfect size and looks exactly like on picture 🫶 thank you specially to Alexandra who helped with my measurements!!
Shavyla (Vancouver, USA) –
Very well made and excellent customer service. Would definitely recommend to other brides.
Shenandoah (American Fork, USA) –
She was so easy to work with and accommodating! The dress was exactly the way it was described.
Katryn-Eliza (Elk Grove, USA) –
This dress is absolutely perfect! I am ecstatic to be wearing it for my wedding and it fits like a dream. The sizing chart was accurate and I was able to order a standard dress size. The fabric doesn’t feel cheap at all. The seller was great with communication and confirmed my dress size. I wasn’t willing to spend thousands of dollars on a dress and now I don’t have to, yet I also did not have to compromise on the quality.
Carissa (Yuma, USA) –
came just in time and fit perfectly!