Shipping
We ship via DHL from Russia to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at this address.
Shipping Cost
The delivery for all dresses is totally free of charge. Shipping costs on other items are calculated at checkout based on your location.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You will get estimated delivery date at checkout. You can also contact us anytime to get estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs fees associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that all import and customs fees are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
We gladly accept charge-free returns of standard size dresses. The return must be initiated within one week upon delivery date according to tracking information.
To be eligible for refund, items must be in original condition, free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Return shipping expense, rush processing fee, delivery fee (if applicable) and any import and customs fees paid are non-refundable in any cases.
Not Eligible for Refund
Despite customer satisfaction is a priority for us, our return policy has several reasonable limitations. Thus the refund is unavailable for:
- Customized orders
- Custom size dresses
- Accessories
- Orders sent back without tracking option
If you exceed the timeframe or violate the requirements above, unfortunately we won’t be able to offer a refund. However we are always open to discuss each individual case to work out the best solution.
Jenna (USA) –
Absolutely beautiful dress. Fantastic quality. Seller was great and quick to respond to my questions and concerns. She helped me pick the best size for me and I’m glad I listened to her advice.
Charlotte (UK) –
Absolutely beautiful dress – the quality is stunning. I couldn’t believe how thick and heavy the material was so it drapes beautifully. The customer service was also excellent, on hand to answer my questions (I was apprehensive to buy a wedding dress online) but all my questions answers to alleviate my anxieties. The dress arrived so quickly, and in excellent condition. I deliberately bought a standard size in case I needed to return but absolutely no need! I love it!
Valentina (USA) –
I had a great experience with this shop. The customer service was outstanding and replied fast. The dress arrived beautifully packaged, minimal wrinkles, perfect craftsmanship and beautiful pearl button details. Item is exactly as pictured and described. 10/10 would recommend.
Tania (London, UK) –
Thank you so much for this incredible dress!
I’m absolutely thrilled with this incredible dress!
While searching for the perfect dress this spring, I stumbled upon the Piondress website. With my civil ceremony approaching and limited time to find the right dress, I needed something that met my specific requirements. I was absolutely blown away by the customer service at Piondress. It’s exactly what every bride needs: patience, attention, and even more patience!
Alexandra was wonderfully patient, helping me choose the perfect dress model, explaining all the details, and providing spot-on recommendations. The team made the dress with custom adjustments within just two weeks, and I received the dress even sooner than I expected. The quality of the sewing, materials, buttons, zips, and packaging is top-notch. The dress fit perfectly.
The icing on the cake was everyone at the wedding, and even those who saw the photos, commented on how beautiful and stylish my dress looked. Thank you so much, Piondress!
Meridian (Provo, USA) –
Lovely dress as pictured! Despite sending my measurements I had to get a couple minor alterations (the sleeves were slightly too long and the neck was slightly too wide), but still totally worth it! Better slightly too big than too small.
Layla (Pataskala, USA) –
Beautiful dress and very well made. Fit like a glove <3
Johanna (Mulmur, Canada) –
Amazing dress! The quality was immaculate! Customer service was also great!
Elena (Bremen, Germany) –
Das Kleid ist sehr schön. Sehr gut verarbeitet. Sehr gute Kommunikation mit Aleksandra. Ich kann diesen Shop wärmstens empfehlen.
Natalie (Bay Shore, USA) –
absolutely stunning dress! I asked her to custom make the neckline into a squareneck and she did it super quick!! I am so excited to wear for my wedding day! Thank you again!
Madi (Mesa, USA) –
They were super helpful and reached out to me as soon as I ordered to make sure my order was right!