Shipping
We ship via DHL from Russia to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at this address.
Shipping Cost
The delivery for all dresses is totally free of charge. Shipping costs on other items are calculated at checkout based on your location.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You will get estimated delivery date at checkout. You can also contact us anytime to get estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs fees associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that all import and customs fees are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
We gladly accept charge-free returns of standard size dresses. The return must be initiated within one week upon delivery date according to tracking information.
To be eligible for refund, items must be in original condition, free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Return shipping expense, rush processing fee, delivery fee (if applicable) and any import and customs fees paid are non-refundable in any cases.
Not Eligible for Refund
Despite customer satisfaction is a priority for us, our return policy has several reasonable limitations. Thus the refund is unavailable for:
- Customized orders
- Custom size dresses
- Accessories
- Orders sent back without tracking option
If you exceed the timeframe or violate the requirements above, unfortunately we won’t be able to offer a refund. However we are always open to discuss each individual case to work out the best solution.
Molly Amsellem –
What an amazing dress! The fit is very comfortable, it is not too heavy, and it is very easy to move in. I loved the details of the flowers, it was very high quality and professional. It was only slightly difficult to lift my arms above my head, but once I was moving around it was not so bad. I was worried about ordering a dress online, but this one is great quality fabric and make. I really could not have imagined a more perfect dress for my special day, and am so grateful to the wonderful women who worked with me! Couldn’t recommend this more!
Photographer: Aaron Goldgewert
Emma Kelly –
The ladies of Poindress were so helpful, kind, & efficient when it came to choosing a wedding dress! They worked with me to customize one of their existing dresses to become exactly what I wanted. I would 100% recommend Poindress for a wedding dress that is minimalist, modest, elegant, & stunning! And also significantly cheaper than most mainstream wedding dresses available!
Karmen (USA) –
Piondress made the process so easy! I had quite a few alterations/requests for my dress and it came out better than I existed!! Thank you Piondress!!
Photographer: Johan Munoz
Lydia –
I had actually had my eye on this dress for about a year after seeing an ad on instagram, so when I got engaged last summer, this was one of my first wedding purchases. I absolutely ADORE this dress. I searched so hard for other options just in case, but I couldn’t find anything I liked even close to how much I love this dress. Seriously the wedding dress of my dreams. Also the customer service was amazing, the dress came in a timely manner, and I have absolutely zero complaints. I can’t thank you enough for helping make my wedding day absolutely perfect.
Asami –
This dress was beautiful and very well-made! I was so impressed by the quality, given the very reasonable price. It was honestly much better than the other mainstream online wedding dress companies that I initially ordered and tried on. Also I’m so grateful that the dress came in so quickly, especially given that I made a last minute order because I was not happy with all the other online brand dresses I was trying on. I ordered my dress on March 23 and received my dress on April 10. My wedding date was May 5th, so I was cutting it quite close, but the dress thankfully arrived well in advance. Thank you so much Piondress Team for saving my wedding!
Stacy –
This dress is so elegant and lovely! I owe thanks to Ekaterina for making my wedding dreams come true! I wanted something simple, yet elegant and appropriate for our wedding as members of the Church of Jesus Christ of Latter-day Saints. Piondress was able to use my measurements to customize this dress to our modesty standards! I’m so happy with it!
Crystal (USA) –
The dress is beautiful and such high-quality fabric. The measurements came out perfect. It’s definitely worth the cost of this dress that will hold the most precious life event of our beautiful daughter.
Nina (USA) –
Photographer Rae Ann
Denise (Canada) –
Exceptional dress and customer service. Couldn’t be happier!
Pary (Auckland, New Zealand) –
I was so nervous as any bride would be to trust someone to sew a dress for my special day. The dress is made beautifully and the directions sent from the seller were absolutely perfect. The instructions on how to complete the measurements are easy to follow. I even requested a change to the length of the dress which was done without any hassle. I still have a few months left to wear it on my wedding day but just tried it on with to see how it feels and I’m so happy with it 🧡🧡
Svenja (Frankfurt am Main, Germany) –
I was so happy to find this shop and the beautiful dresses they create! They realöy stood out, especially after trying on a lot of dresses in shops which all looked the same and were not the kind of style I was looking for. The dresses I found herr were exactly what I was looking for and all so unique! The dress I orderd looks like on the photos! Customer service is amazing, Aleksandra always replied elaboratly and quickly! Shipping was also much faster than expected, it took only a week to Germany! ✨
Claire (Stockport, UK) –
I really really liked this dress. Ordered and standard size and it fit great. Also had surprise pockets which was a bonus! Aleksandra was really easy to message and she double checked I was sure of the size before she shipped the order to me. Ultimately I went for a different dress for my wedding day (completely different style I had never considered) and returned this dress. The return process was really easy and the refund came quickly.
Nurzida –
I am writing from New York.
The delivery was fast and I am very grateful to the stuff of Piondress,that helped me specify my size.
The dress arrived even earlier than I expected and fit me perfectly.
The fabric is so good, looks expensive and elegant.
I did a perfect decision by choosing Piondress.
Thank you so much.
Sybille (Nielebock, Germany) –
Genau wie beschrieben und gute Qualität
Sadie (Ronks, USA) –
This dress is absolutely perfect and so stunning! Can’t wait to wear it on my wedding day in June!😍
Allie (Ashburn, USA) –
So glad for this purchase! It came early, is beautiful, fits perfectly, and is exactly what I was hoping for.
Elizabeth (Florence, USA –
The dress is everything I wanted and more! Really awesome material and I love the puff sleeves!
Jelena (Winnipeg, Canada) –
Beautifully made! Worth ordering online!