Shipping
We ship via DHL from Russia to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at this address.
Shipping Cost
The delivery for all dresses is totally free of charge. Shipping costs on other items are calculated at checkout based on your location.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You will get estimated delivery date at checkout. You can also contact us anytime to get estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs fees associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that all import and customs fees are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
We gladly accept charge-free returns of standard size dresses. The return must be initiated within one week upon delivery date according to tracking information.
To be eligible for refund, items must be in original condition, free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Return shipping expense, rush processing fee, delivery fee (if applicable) and any import and customs fees paid are non-refundable in any cases.
Not Eligible for Refund
Despite customer satisfaction is a priority for us, our return policy has several reasonable limitations. Thus the refund is unavailable for:
- Customized orders
- Custom size dresses
- Accessories
- Orders sent back without tracking option
If you exceed the timeframe or violate the requirements above, unfortunately we won’t be able to offer a refund. However we are always open to discuss each individual case to work out the best solution.
Michelle (USA) –
It’s been a year since I ordered your dress for my wedding photoshoot, and I would love to share some photos with you!
It was a size 4 dress, I love how flowy the fabric is, the design was perfect for the occasion.
The photoshoot location is Overlook Mountain House Ruins in New York.
Thank you again for the beautiful dress!
Photographer: Corvus Visio
Michelyne –
I purchased this BEAUTIFUL Wendy dress in a US size 4, with a shortened hem since in 5’4” and it might as well have been tailored to me. It fit perfectly, I needed no alterations whatsoever. I eloped – and this dress was easy to move in (I hiked a mile in the dress for this photo!). Any bride on the fence about getting this dress shouldn’t be. The materials are top quality and the fit was the best you could ask for. I was comfortable and felt beautiful on this special day 🙂
Ieva –
I purchased the Wendy dress for my wedding, and it was truly the dress of my dreams. Before ordering, I was nervous about buying a dress online without trying it on or seeing it in person. However, the previous customer reviews, exceptional customer service, and unbeatable price-to-quality ratio convinced me to take the plunge.
The customer service was impeccable. They responded quickly and provided valuable help in selecting the perfect dress. The dress arrived on time and was beautifully packaged. Although I needed minor alterations to improve the fit, I was pleasantly surprised when the Poindress team offered to remake the dress in an expedited manner to ensure it was perfect for my big day. I am so grateful for their understanding and support in this process.
The final version of the dress was incredibly comfortable to wear all day, from the ceremony to the reception. The intricate lace detailing and elegant silhouette made this dress stand out. The fabric felt luxurious, and the craftsmanship was exceptional. Overall, this dress exceeded my expectations in every way. It made me feel like a princess on my special day, and I would highly recommend it to any bride-to-be.
Leyla –
Hello!! Just wanted to let you know I received my dress today and I LOVEEEEE it. It is absolutely beautiful, I can’t wait to wear it on my special day. Thank you so much for your help and your work 🤍