Shipping
We ship via DHL from Russia to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at this address.
Shipping Cost
The delivery for all dresses is totally free of charge. Shipping costs on other items are calculated at checkout based on your location.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You will get estimated delivery date at checkout. You can also contact us anytime to get estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs fees associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that all import and customs fees are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
We gladly accept charge-free returns of standard size dresses. The return must be initiated within one week upon delivery date according to tracking information.
To be eligible for refund, items must be in original condition, free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Return shipping expense, rush processing fee, delivery fee (if applicable) and any import and customs fees paid are non-refundable in any cases.
Not Eligible for Refund
Despite customer satisfaction is a priority for us, our return policy has several reasonable limitations. Thus the refund is unavailable for:
- Customized orders
- Custom size dresses
- Accessories
- Orders sent back without tracking option
If you exceed the timeframe or violate the requirements above, unfortunately we won’t be able to offer a refund. However we are always open to discuss each individual case to work out the best solution.
Simona (UK) –
I tried many dresses in bridal salons but couldn’t find anything that truly matched my style within my price range. Piondress, on the other hand, offers so many beautiful designs that it was genuinely hard to choose just one. The Lima dress turned out to be perfect for me. I fell in love with its elegance and fine detailing. The dress is truly beautiful, fits very well, and only required a simple length adjustment.
It also proved to be perfect during our photoshoot in wet and foggy weather. The clean, pure design looked stunning in contrast with the dramatic atmosphere, which made the photos even more special. I received so many compliments from my wedding guests.
The customer service was extraordinary. Maria was incredibly responsive, helped me choose the correct size, and reassured me that everything would work out—even though I ordered the dress on short notice before my wedding.
Photos taken by Patrik Pseja
Arielle (Canada) –
Fits me perfectly, can’t wait for my wedding day!
Ashley –
Photographer Mikaela King
Anna (Gent, Belgium) –
The wedding dress was beautiful and the quality and finish felt like a top end couture wedding dress. The customer service was also fantastic and Aleksandra took all my requested adjustments on board without any issue. Thank you SO much!!
Imogen (Charlotte, USA) –
Thank you for an amazing wedding dress ❤️❤️ first dress I loved!
Rebekah (Mountainside, USA) –
What a lovely dress! Such good quality, it looks exactly like the pictures. I cannot wait to wear it on the big day! So beautiful.
Мария (Санкт-Петербург, Россия) –
Спасибо вам огромное за ту красоту , что делаете своими ручками. Платье шикарное. Круче чем на фото точно). Мечтала еще года 4-5 назад, именно о покупки у вас платья. И вот мечта осуществилась. Платье легкое, удобное, стильное. Почти не помялось и не испачкалось. Идеально!
Madina (Eltham Vic, Australia) –
Thank you for the beautiful wedding dress for my wedding: such a comfortable and good quality item for a great price. Also, appreciate online support and responses, which made ordering the dress online very smooth and easy. Thank you!
Cody (Dallas, USA) –
Ekaterina made the most beautiful dress for my wedding day, it was perfect! Highly recommend her shop, everything was exactly as it was shown and the quality was amazing. I am so glad I chose to get this dress, very impressed with the quality, material, and fit for my simple but elegant wedding day.
Sophia (Schmölln, Germany) –
Das Kleid ist wunderschön… leider nicht an mir.. mit 1,52 m sieht es leider furchtbar aus.
Anna (Stalowa Wola, Poland) –
THANK YOU VERY MOUCH!!!! The dress is perfect, it fits like a made to measure one, even the total length is perfect.
Евгения (Санкт-Петербург, Россия) –
Спасибо вам большое за мое чудесное платье!
Оно невероятно воздушное и по-настоящему мое ❤️ Я в нем чувствовала себя феей из романтической сказки 🙂