Shipping
We ship via DHL from Russia to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at this address.
Shipping Cost
The delivery for all dresses is totally free of charge. Shipping costs on other items are calculated at checkout based on your location.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You will get estimated delivery date at checkout. You can also contact us anytime to get estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs fees associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that all import and customs fees are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
We gladly accept charge-free returns of standard size dresses. The return must be initiated within one week upon delivery date according to tracking information.
To be eligible for refund, items must be in original condition, free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Return shipping expense, rush processing fee, delivery fee (if applicable) and any import and customs fees paid are non-refundable in any cases.
Not Eligible for Refund
Despite customer satisfaction is a priority for us, our return policy has several reasonable limitations. Thus the refund is unavailable for:
- Customized orders
- Custom size dresses
- Accessories
- Orders sent back without tracking option
If you exceed the timeframe or violate the requirements above, unfortunately we won’t be able to offer a refund. However we are always open to discuss each individual case to work out the best solution.
Arianna Perkins –
Choosing this dress was easily one of the best choices I made for having an affordable yet timeless and elegant wedding. The ladies at Piondress helped me order the Caitlin dress with a customized neckline that better suited me. Once the dress arrived, I was amazed by the quality and how perfectly it fit based on the measurements I provided. If you are worried about the uncertainty of ordering your wedding dress online, I would not hesitate to go with Piondress. 10/10 recommend!
Photographer: Abby Ree Photography
Simina (Romania) –
I am happy for you to share photos on your website and hope they will inspire other brides as well.😇
Photographer: Crina Liga Radu
Kristen –
The dress is beautiful! The dress came faster than expected is so beautifully made. Every detail was perfect and the custom sizing done was spot on.
Serin (USA) –
Wonderful experience and dress was stunning and clearly high quality.
Shyla (USA) –
I ordered my dress about three months before my wedding. I followed the size measurements and when it came in the mail it fit perfectly! I absolutely loved this dress, it was perfect for my Catholic wedding.
Maria (Germany) –
The dress was absolutely beautiful, I knew the moment I saw it that it was the one for me. The delicate lace and beautiful buttons were crafted with such care, and it made me feel very comfortable and special on my wedding day! Aleksandra kindly supported me, ensuring it arrived early without customs fees! Heartfelt thanks for this wonderful wedding dress!
Amy (UK) –
Just wanted to send a message of thanks for my wedding dress. It was comfortable and elegant, and I felt so beautiful wearing it!
Ordering my dress from you was seamless and stress free. It arrived quickly, and fit perfectly. You were a pleasure to deal with.
Photographer: Pictureyou Loch Lomond
Ashley (USA) –
Photographer: Miranda Burchfiel
Kim (USA) –
Excellent communication! Perfect dress! Highly recommend!
Annabel –
PionDress was the perfect choice for buying my wedding gown! I DMed them on Instagram and was helped with customizing my dress and veil. I wanted a more ballgown-esque skirt, so they recommended adding a tulle over skirt which gave the dress two different looks! I added a blusher to their pearl veil, and it turned out beautifully. The fabric of the dress was high quality and even my seamstress pointed out how well the dress was crafted.
I did custom sizing and still needed to have alterations done – so be prepared for that! The dress itself was a little heavy, so the neck drooped down lower than expected. Adding a single-hoop skirt underneath from Amazon fixed this! Also, a crotchet hook makes doing the pearl back and sleeves up and undoing them much faster.
All in all, I would recommend PionDress time and time again. Their associates are extremely helpful and knowledgeable and the dress was absolutely stunning.
Julia (Germany) –
This dress is an absolute dream! The dressmaker was very kind and helpful, answering all my questions and happily accommodating a special request. Her measuring guide (both written and video) made it super easy, and the dress fits perfectly. It was made quickly and the quality is outstanding. Honestly, I’ve never seen a dress this beautiful in my entire life and it exceeded all my expectations! I was nervous about ordering my wedding dress online without seeing it in person, but I’m so glad I took the chance. I couldn’t be happier! Thank you very much!
Dilan (Germany) –
It‘s been a while. I wanted to thank you for the stunning dress! It was perfect and i felt so beautiful in it🌸 thank you very much!
Camille (USA) –
I was so worried about ordering my dress online but it really is so beautiful and it worked out so well! I did custom measurements and it fits great. She gives very clear instructions on how to take accurate measurements. I also needed to do additional custom measurements to adjust the width of the neckline and she was totally willing to work with me. I definitely recommend!
Priscilla (USA) –
I just wanted to say thank you for making my day feel extra special with the beautiful dress! This dress was so perfect and everything I had dreamed of. It was both modest and elegant and I cannot say enough good words!
Photographer: Julystills.co
Katlynn (USA) –
The dress arrived and the fit is PERFECT! We are really pleased with the dress – the top was an exact fit and the length was just the right size for my height. Communication with Aleksandra was smooth and she ensured that we went over the details of the custom fitting for my order. I’ve never had a custom order online that came out so well. Excited to wear this dress for our special wedding day! Thank you so much!
Damaris (Australia) –
I was scared to order online but the dress was perfectly sized and I needed it last minute so I payed for rush and got it in such a quick time I didn’t expect it to arrive so early. Amazing quality and so better than getting them from bridal stores. Would definitely recommend:)
Anna (USA) –
Aleksandra was an absolute dream to work with! The dress fits perfectly and it is so beautiful! I highly recommend!
Jaclyn (USA) –
This dress came better than expected and even more prettier in real life! Couldn’t be happier, thank you so much. Alix was also so helpful with answering my questions and made it very easy to communicate.
Jessica (USA) –
Just wanted to say how much I LOVED my dress from you guys! So many amazing compliments on it and it was literally perfect!!!!!!
Photographer: Cassy Arch Photography
Stephanie (USA) –
My wedding was a dream and so was this dress! It was so beautiful and perfect for me. It was comfortable and elegant and I loved the way it flowed. I received so many compliments and felt so beautiful as I should on such a special day in my life.
Lily (Canada) –
I can’t explain how happy I was when I got this dress! Everything was just PERFECT 🥰 Exactly what I dreamed of! Thank you do much!
Amy (UK) –
Exceptionally well made dress- fits perfectly. Thanks so much.
Svetlana (USA) –
I had been searching for a maternity wedding dress in the U.S. for quite some time but couldn’t find anything suitable. I came across Piondress on Etsy, then found their Instagram page and website, and was immediately impressed by how stunning their dresses are. I ordered the Caitlin dress and requested a custom fit since I was 6 months pregnant. The price for both the dress and customization was very affordable and reasonable: much less than what I would have spent for the same quality and customization in the U.S.
I placed my order in September 2024 and received the dress in October. Alexandra and her team were incredibly responsive, and the tailoring was absolutely perfect when the dress arrived. What impressed me most was the dress’s quality. It is not only simple, chic, and stunning, but the craftsmanship is exceptional. I absolutely loved my dress!
For pregnant moms, I do want to mention that the dress is a bit heavy to wear, but I still loved it. I had my wedding on November 17, 2024, and even though my belly had grown significantly by then, the dress still fit beautifully.
I have already recommended this website to all my friends because the dresses are so gorgeous. My husband and I plan to take more photos a year after I give birth, once I no longer have a belly, and there is a high chance I will order another dress from Piondress.
Christiana (USA) –
It felt amazing and fit like a glove. I had it made to measure and it was perfect! It shipped very quickly (quicker than expected) and in order! Good understanding of how to take measurements too! Would definitely recommend especially for the price!
Naomi (USA) –
I had a doubt in my mind about ordering my wedding dress online, but I am so happy to be able to tell other brides that this dress shop creates beautiful, high quality dresses. They also did a custom neckline for me. My only recommendation for brides is just be sure you measure yourself really well. These are professionals who will get it exactly right, but do your part by being super accurate!
Mary (USA) –
Photographer Colette Lucille
Aganetha (Canada) –
Ok now that my wedding is over I can leave a review. First off… wow, I was so skeptical on ordering my dress online but this dress met all my expectations and more, I got it measured to fit and it fit perfectly, Alexandra sent a video on how to send the measurements, it was super simple. I cannot count how many compliments I got. The quality is just *chefs kiss* . very breathable! It was tough for me to find a modest dress and this one was perfect! If you are searching for wedding dress I whole-heartedly recommend Piondress!♡
Wella (USA) –
Beautiful dress! Looked exactly as on the website.
Shelyn (USA) –
this dress is absolutely stunning!! easy to follow directions for measurements and ordering! it fits my daughter perfectly…conversations were pleasant and helpful! thanks you so much!! i would highly recommend this shop 💕
Jenny (Norway) –
I love my dress!!! It is perfect and everything i hoped it would be!!!! It flowes beautifully, and the fabric feels so high quality. Amazing craftsmanship, truly.
Ivona (USA) –
Stunning dress, great fit, and amazing quality! Would definitely recommend to other brides
Jaylena (Battle Ground, USA) –
I was a little worried when I first received the box because it was quite small, but once I opened it the dress was beautiful! Lightweight but not see through! Very modest looking and looks exactly like the photos! I thought I would have to hem it because I’m on the shorter side but it is seriously perfect!
Daniela (West Valley City, USA) –
The quality, feel and movement of this dress is absolutely perfect! I requested some custom alterations to her dress and she asked all the right questions and made an absolutely perfect for me dress. I was worried about going with someone on Etsy, but she offered me the ability to pick the features of a dress that would make my wedding dress perfect for me. The entire experience was amazing and I would pick her in a million other lifetimes to make my wedding dress. So happy!
Allyson (Orlando, USA) –
The dress is absolutely gorgeous. The fabric is high quality compared to other dresses I tried on. The size chart was accurate, and I appreciate that the seller confirmed my measurements and height first before completing my order. It was shipped very well wrapped, and it arrived as scheduled.
Josephine (Kettering, UK) –
Alexandra was so helpful and patient with me and my worries about ordering the most important dress of my life online. She was always extremely polite and talked through anything I needed to know and sent pictures if I needed them. The dress is as described and matches the pictures. It’s beautiful. I didn’t want a meringue or anything typical as it’s not my style in life. I wanted a dress with detail and classic lines. That’s what was I got. Thank you so much!
Daniela (West Valley City, USA) –
My customer service experience during the entire customization process was exceptional. I would recommend this 1000% times. So happy with the kindness, professionalism and attention to detail I received during the process. My wedding dresses are absolutely perfect! Yes I got two. One for the reception and one for the ceremony.
Sydney (Hancock, USA) –
Very nice quality and fits exactly how I wanted.