Shipping
We ship via DHL from Russia to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at this address.
Shipping Cost
The delivery for all dresses is totally free of charge. Shipping costs on other items are calculated at checkout based on your location.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You will get estimated delivery date at checkout. You can also contact us anytime to get estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs fees associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that all import and customs fees are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
We gladly accept charge-free returns of standard size dresses. The return must be initiated within one week upon delivery date according to tracking information.
To be eligible for refund, items must be in original condition, free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Return shipping expense, rush processing fee, delivery fee (if applicable) and any import and customs fees paid are non-refundable in any cases.
Not Eligible for Refund
Despite customer satisfaction is a priority for us, our return policy has several reasonable limitations. Thus the refund is unavailable for:
- Customized orders
- Custom size dresses
- Accessories
- Orders sent back without tracking option
If you exceed the timeframe or violate the requirements above, unfortunately we won’t be able to offer a refund. However we are always open to discuss each individual case to work out the best solution.
Sharon (Canada) –
I had my dress custom-made—combining aspects of both the Viola and the Orlen—and it was perfect! I absolutely loved it! The custom measurements were thorough, and Piondress kindly worked with me to make sure I was happy with the result. It only needed slight alterations, and it fit very well. I loved the crepe material, the color, the neckline the sleeve detail – it was all so simple, refined and elegant – exactly what I was going for. Thank you!!
Photographer: Kristin Sarah Photography
Maria (Spain) –
Precioso!! El vestido es exactamente como lo esperaba. Trabajar con Alexandra ha sido maravilloso en todos los ámbitos. Al principio me daba un poco de miedo hacer un pedido online pero toda la experiencia ha sido estupenda. Muchas gracias!
Yoonie –
Renee Carter –
I cannot begin to tell you what a gift Piondress was. Working with Ekaterina was an absolute dream! I would tell her my vision, my dimension, etc, and she ended up custom making a dress that fit my vision, body, and personality perfectly. I knew it was chancy to order something custom online, but I hadn’t found anything that felt right. Ekaterina was so very accommodating and patient with me, and the result was worth it! The dress required almost no alterations (due more to my fluctuating size than any fault of Piondress), and it was delightful to wear.
Ruby (Adelaide, Australia) –
Olivia (Baltimore, USA) –
My dress was beautiful! It shipped quickly and I needed only very minor alterations from a standard size. Ekaterina was lovely to work with. Highly recommend!
Jamie (Fort Lee, USA) –
Beautiful dress and it fits well. The customer service is good. Fast shipping! I fully recommend!
Jenna (Tampa, USA) –
Gabrielle (Chapel Hill, USA) –
This dress is BEAUTIFUL and customer service was exceptional! Ekaterina emailed me and made sure that my measurements fit the dress size I ordered. The material feels great and dress/beautiful white is as pictured. I am very excited to wear this on my wedding day!
Gina (Sacramento, USA) –
Seller is very responsive and willing to work with you. I would buy from her again
Shelley (San Mateo, USA) –
I received the dress today!! It’s beautiful and exactly what I was hoping for. The shipping was so quick too. Thank you so much!!
Jule (Würzburg, Germany) –
Der Kontakt mit Ekaterina war einfach wunderbar. Sie ist zuvorkommend, antwortet auf alle Anliegen wahnsinnig schnell und ist unglaublich professionell. Ich habe mir das Kleid nach meinen Maßen anfertigen lassen und bin sehr begeistert. Ohne ein persönliches Treffen ist es nahezu unmöglich ein Kleid perfekt anzupassen. Ekaterina hat es jedoch geschafft und alle meine individuellen Änderungen und Wünsche bei der Anfertigung berücksichtigt. Für jeden der ein wunderschönes, einzigartiges Kleid sucht, das maßgeschneidert wurde und trotzdem nicht den Preisrahmen sprengt, ist hier der richtige Ort, um einzukaufen. Vielen Dank für die kompetente Unterstützung!